Customer reviews
Every review below is from a verified Recovery Kit customer — each one is tied to a real hire, subscription, or purchase, so there are no anonymous or incentivised reviews. They span both the NICE1 cold & compression therapy machine and Incrediwear infrared recovery range. Filter by body part, product, or rating; the newest are shown first.
Showing 65 of 65 verified reviews
- ★★★★★JudyVerifiedNICE1NICE1 Machine
“Attention to service and detail exemplary.i have no hesitation in recommending the device and service without reservation.”
Hired 16 Jun 2026 → 20 Jul 2026
- ★★★★★JudyVerified
“Attention to service and detail exemplary.i have no hesitation in recommending the device and service without reservation.”
Hired 16 Jun 2026 → 20 Jul 2026
- ★★★★★JackVerified
“Excellent product! The NICE machine is incredible, keeps swelling to a minimum reducing pain and allowing you to do recovery exercises early on. Best part is no ice cubes required!! Thats a huge deal and makes things so much easier!”
Hired 15 Jun 2026 → 16 Jul 2026
- ★★★★★JackVerified
“Works great!”
Hired 15 Jun 2026 → 16 Jul 2026
- ★★★★★JackVerifiedNICE1NICE1 Machine
“Excellent product! The NICE machine is incredible, keeps swelling to a minimum reducing pain and allowing you to do recovery exercises early on. Best part is no ice cubes required!! Thats a huge deal and makes things so much easier!”
Hired 15 Jun 2026 → 16 Jul 2026
- ★★★★★COLETTEVerifiedNICE1NICE1 Machine
“I had a total knee replacement 9 weeks ago and hired a NICE1 for 8 weeks. Hiring this equipment has made a difficult and painful surgery bearable. I used this equipment regularly throughout the day and night. Its very easy to use particularly as no ice is required! Just turn it on and relax. I would recommend this to anyone having a knee replacement. Honestly a life saver!”
Hired 13 May 2026 → 13 Jul 2026
- ★★★★★COLETTEVerified
“Recovery Kit were very helpful prior to my recent knee surgery. I would highly recommend them.”
Hired 13 May 2026 → 13 Jul 2026
- ★★★★★JodieVerifiedNICE1NICE1 Machine
“This was invaluable after my hip arthroscopy. It really helped settle the deep aching pain and swelling, especially during the first few days when I found stronger pain medication difficult to tolerate. Using it regularly made those early days much more comfortable and reduced my reliance on pain relief.”
Hired 18 Jun 2026 → 12 Jul 2026
- ★★★★★JodieVerified
“The hip wrap was comfortable, fitted securely and stayed in place well, providing excellent coverage around the hip. It was easy to apply and worked perfectly with the machine. I wouldn’t want to recover from hip surgery without it.”
Hired 18 Jun 2026 → 12 Jul 2026
- ★★★★★SueVerified
“This was absolutely brilliant. From the ease of ordering, the delivery, to the return process. The actual machine was a god send in my recovery from a total knee replacement. It is easy to operate, has plenty of choice of settings and only uses 300mm of water which lasts for days! I would definitely recommend for anybody having a knee replacement. This was my second knee replacement and using this machine this time around has hastened my recovery so much by not only reducing the swelling after the operation but also helping with the pain. The compression and cold really do bring relief. My physio was amazed at my progress 5 weeks post operation. My recommendation would be to hire for 3/4 weeks to get the full benefit and most relief.”
Hired 09 Jun 2026 → 06 Jul 2026
- ★★★★★SueVerifiedNICE1NICE1 Machine
“This was absolutely brilliant. From the ease of ordering, the delivery, to the return process. The actual machine was a god send in my recovery from a total knee replacement. It is easy to operate, has plenty of choice of settings and only uses 300mm of water which lasts for days! I would definitely recommend for anybody having a knee replacement. This was my second knee replacement and using this machine this time around has hastened my recovery so much by not only reducing the swelling after the operation but also helping with the pain. The compression and cold really do bring relief. My physio was amazed at my progress 5 weeks post operation. My recommendation would be to hire for 3/4 weeks to get the full benefit and most relief.”
Hired 09 Jun 2026 → 06 Jul 2026
- ★★★★★StevenVerified
“A very well made product that is easy to put on and sits well underneath clothing whilst giving plenty of support. I have worn it for several hours and it is very comfortable which is hugely important to me post very painful shoulder surgery.”
Purchased 04 Jul 2026
- ★★★★★lewisVerified
“well made”
Hired 15 Apr 2026 → 03 Jul 2026
- ★★★★★lewisVerifiedNICE1NICE1 Machine
“very easy to use and the fact you dont need ice makes it perfect for acute injuries or the post operative period”
Hired 15 Apr 2026 → 03 Jul 2026
- ★★★★★MarkVerifiedNICE1NICE1 Machine
“Having received reconstructive foot surgery following a serious industrial accident I looked to find a cryotherapy machine to aid my recovery. I used to run a lot and have huge ambitions to get back to it. No other machine on the market matches the ease of use and the results this machine gives cannot recommend trying one enough. As I have a long recovery root I have been so impressed I have actually purchased my own unit. Eleanor was amazing and made the whole rental experience very easy in what was a very difficult time. Go rent one today you will not be disappointed.”
Hired 01 Apr 2026 → 29 Jun 2026
- ★★★★★MarkVerified
“Having received reconstructive foot surgery following a serious industrial accident I looked to find a cryotherapy machine to aid my recovery. I used to run a lot and have huge ambitions to get back to it. No other machine on the market matches the ease of use and the results this machine gives cannot recommend trying one enough. As I have a long recovery root I have been so impressed I have actually purchased my own unit. Eleanor was amazing and made the whole rental experience very easy in what was a very difficult time. Go rent one today you will not be disappointed.”
Hired 01 Apr 2026 → 29 Jun 2026
- ★★★★★DianneVerified
“wonderful easy to use perfect service”
Hired 20 May 2026 → 27 Jun 2026
- ★★★★★DianneVerifiedNICE1NICE1 Machine
“wonderful easy to use perfect service”
Hired 20 May 2026 → 27 Jun 2026
- ★★★★★ClaireVerifiedNICE1NICE1 Machine
Hired 05 May 2026 → 19 Jun 2026
- ★★★★★ClaireVerified
Hired 05 May 2026 → 19 Jun 2026
- ★★★★★EmmaVerified
Hired 05 Jun 2026 → 18 Jun 2026
- ★★★★★EmmaVerifiedNICE1NICE1 Machine
Hired 05 Jun 2026 → 18 Jun 2026
- ★★★★★RosrmarieVerifiedNICE1NICE1 Machine
“V neat & portable. Simple, clear instructions. Good range of temperature & compression options. A bit noisy on intermittent compression.”
Hired 09 May 2026 → 09 Jun 2026
- ★★★★★RosrmarieVerified
“Excellent easy to fit. Size right for me. Robust connecting pipes. Comfortable to use.”
Hired 09 May 2026 → 09 Jun 2026
- ★★★★★GeraintVerifiedNICE1NICE1 Machine
“Its worth paying a little more for this machine. No trips backwards and forwards to the freezer. Just turn it on and its freezing in a second. Whilst its fully portable, I left mine next to the sofa that I was elevating my knee on. I didn't need any help and could get myself set up. Really good options on the level of cold and compression help to set the correct settings to suit your situation. I'm 8 weeks PO and I'm almost back to normal. The NICE machine played a big part in that.”
Hired 02 May 2026 → 09 Jun 2026
- ★★★★★GeraintVerified
“It was difficult to get good contact with the skin for the first few days as I couldn't bend my knee very much. Once I got used to it I was able to manipulate the wrap to give the best effect.”
Hired 02 May 2026 → 09 Jun 2026
- ★★★★★MR D PVerified
“Really efficient and effective bit of kit. At first I found it hard but in the end it was almost indispensable helping both the rate of recovery and the daily pain levels.”
Hired 25 Apr 2026 → 09 Jun 2026
- ★★★★★MR D PVerifiedNICE1NICE1 Machine
“Really efficient and effective bit of kit. At first I found it hard but in the end it was almost indispensable helping both the rate of recovery and the daily pain levels.”
Hired 25 Apr 2026 → 09 Jun 2026
- ★★★★★occiVerified
“Very professional team, they contacted me to make sure the order was correct, then delivery within 1 day”
Purchased 01 Jun 2026
- ★★★★★occiVerified
“You might want to order a size up as it runs small; the splint is better finished than the splints of other cryotherapy machines than the Nice one.”
Purchased 01 Jun 2026
- ★★★★★occiVerified
“Very professional team, they contacted me to make sure the order was correct, then delivery within 1 day”
Purchased 01 Jun 2026
- ★★★★★EliznaVerifiedNICE1NICE1 Machine
“Is used this for the week post my total hip replacement, this worked better for pain relief than the prescription medication and allowed me to only use paracetamol after the first week! also slept with it on during the first week at home and the interval setting works great for this. I would highly recommend this machine - you never have to worry about running out of ice and regular use played a crucial part in my early recovery.”
Hired 07 May 2026 → 31 May 2026
- ★★★★★EliznaVerified
“Excellent customer service!”
Hired 07 May 2026 → 31 May 2026
- ★★★★★RichardVerifiedNICE1NICE1 Machine
“The kit itself couldn't be simpler. The assembly, the programming, the disassembly, the receiving of it, and the sending back of it. It is probably the most expensive of its kind on the market, but the difference between this model and other models is certainly worth paying because of the whole simplicity of operation. The kit stayed in one place, plugged in, all the time of the hire. Nobody had to carry anything around or refill with water or ice or anything of the kind. The kit saw to all that for me in terms of both coldness and compression, and I have the feeling that it made a great deal of difference to the speed of my recovery after my left knee replacement.”
Hired 07 May 2026 → 31 May 2026
- ★★★★★RichardVerified
“The kit itself couldn't be simpler. The assembly, the programming, the disassembly, the receiving of it, and the sending back of it. It is probably the most expensive of its kind on the market, but the difference between this model and other models is certainly worth paying because of the whole simplicity of operation. The kit stayed in one place, plugged in, all the time of the hire. Nobody had to carry anything around or refill with water or ice or anything of the kind. The kit saw to all that for me in terms of both coldness and compression, and I have the feeling that it made a great deal of difference to the speed of my recovery after my left knee replacement.”
Hired 07 May 2026 → 31 May 2026
- ★★★★★David MVerified
“Easy to apply.”
Hired 18 May 2026 → 30 May 2026
- ★★★★★David MVerifiedNICE1NICE1 Machine
“Works really well and has made a huge difference to the rate of recovery.”
Hired 18 May 2026 → 30 May 2026
- ★★★★★HAVerified
“I must say, it was too big for me since I’m size XS. However, I realised I could use this lower which covered thighs and lower hip rather than in their picture. And it worked for me.”
Hired 06 May 2026 → 30 May 2026
- ★★★★★HAVerifiedNICE1NICE1 Machine
“Brilliant machine, only add some water, no need to add ice and easy to use! I could choose own settings and it made such a relief who I was going through post operation.”
Hired 06 May 2026 → 30 May 2026
- ★★★★★IreneVerifiedNICE1NICE1 Machine
“Easy to operate. Noise not too bad. I wear noise cancelling headphones.”
Hired 25 Apr 2026 → 26 May 2026
- ★★★★★IreneVerified
“I think i overestimated the size of my belly. I am a good size 14, but i think Small/Medium would have been ok. No harm in it being bigger, better too large than too small.”
Hired 25 Apr 2026 → 26 May 2026
- ★★★★★SteveVerified
“Fits well and covers a large area which was great (hip).”
Hired 25 Apr 2026 → 19 May 2026
- ★★★★★SteveVerifiedNICE1NICE1 Machine
“So easy to use and setup, works very well.”
Hired 25 Apr 2026 → 19 May 2026
- ★★★★★JacquelineVerifiedNICE1NICE1 Machine
“Portable, water not ice required.”
Hired 23 Apr 2026 → 17 May 2026
- ★★★★★JacquelineVerified
“Ease of use - excellent”
Hired 23 Apr 2026 → 17 May 2026
- ★★★★★ChantalVerifiedNICE1NICE1 Machine
“Fantastic personal service. Eleanor took the trouble to explain exactly what you should do with kit in a very human way! It really helped the first couple of weeks of my daughter’s ACL recovery”
Hired 23 Apr 2026 → 17 May 2026
- ★★★★★ChantalVerified
“Fantastic personal service. Eleanor took the trouble to explain exactly what you should do with kit in a very human way! It really helped the first couple of weeks of my daughter’s ACL recovery”
Hired 23 Apr 2026 → 17 May 2026
- ★★★★★AndyVerified
“Easy to use”
Hired 16 Mar 2026 → 16 May 2026
- ★★★★★AndyVerifiedNICE1NICE1 Machine
“The service we received from Recovery Kit was quick and efficient and flexible enough to fit in with our needs. Thank you”
Hired 16 Mar 2026 → 16 May 2026
- ★★★★★BeverleyVerified
Hired 02 Apr 2026 → 10 May 2026
- ★★★★★BeverleyVerifiedNICE1NICE1 Machine
“Excellent equipment which definitely aided my husbands recent total knee replacement surgery.. The cold compression reduced the swelling and pain which enabled him to do the vital post op exercises, which has promoted maximum knee flexibility.”
Hired 02 Apr 2026 → 10 May 2026
- ★★★★★LisaVerifiedNICE1NICE1 Machine
“Absolutely wonderful ,5 star!! i couldn't have done without it during my recovery from DGS surgery. I would not hesitate to hire this again and cant recommend it highly enough. I had a competitor's machine last year following hip surgery but the NICE1 recovery kit was so much easier, so much better as you dont have to fill it up with ice every time you need it. As you can imagine when recovering the last thing you need is to keep walking to the freezer ! the ease of use and the relief it gave me was incredible! The customer service was excellent too and i have already recommended this wonderful machine to friends and colleagues, who work in the fitness industry . I even sent a link to my Physio's for them to recommend too! thats how good it really is”
Hired 27 Mar 2026 → 04 May 2026
- ★★★★★LisaVerified
“Absolutely wonderful ,5 star!! i couldn't have done without it during my recovery from DGS surgery. I would not hesitate to hire this again and cant recommend it highly enough. I had a competitor's machine last year following hip surgery but the NICE1 recovery kit was so much easier, so much better as you dont have to fill it up with ice every time you need it. As you can imagine when recovering the last thing you need is to keep walking to the freezer ! the ease of use and the relief it gave me was incredible! The customer service was excellent too and i have already recommended this wonderful machine to friends and colleagues, who work in the fitness industry . I even sent a link to my Physio's for them to recommend too! thats how good it really is”
Hired 27 Mar 2026 → 04 May 2026
- ★★★★★ChrisVerified
Hired 15 Mar 2026 → 25 Apr 2026
- ★★★★★ChrisVerifiedNICE1NICE1 Machine
Hired 15 Mar 2026 → 25 Apr 2026
- ★★★★★JoeVerifiedNICE1NICE1 Machine
Hired 29 Mar 2026 → 22 Apr 2026
- ★★★★★JoeVerified
Hired 29 Mar 2026 → 22 Apr 2026
- ★★★★★YoussefVerifiedNICE1NICE1 Machine
“Great piece of gear, so freeing to have a device like this without having to constantly top up with ice”
Hired 19 Dec 2025 → 19 Apr 2026
- ★★★★★YoussefVerified
“Fit could be a bit better”
Hired 19 Dec 2025 → 19 Apr 2026
- ★★★★★AvrilVerifiedNICE1NICE1 Machine
“Extraordinary! So easy to use and highly effective.”
Hired 10 Mar 2026 → 14 Apr 2026
- ★★★★★AvrilVerified
“Perfectly comfortable and easy to use.”
Hired 10 Mar 2026 → 14 Apr 2026
- ★★★★★RitaVerifiedNICE1NICE1 Machine
“I used the NICE1 machine after a knee replacement and I know it helped me to recover quickly. I would recommend it to anyone who has a knee injury or knee replacement.”
Hired 25 Feb 2026 → 12 Apr 2026
- ★★★★★RitaVerified
“Excellent and resilient.”
Hired 25 Feb 2026 → 12 Apr 2026
- ★★★★★JacquiVerifiedNICE1NICE1 Machine
“I used the Recovery kit post op for a hip replacement. It helped with pain management, inflammation and the healing of my wound. I was able to become mobile much faster as a result of using the machine daily for 3 weeks. It aided my recovery, enabling me to get back to work after 6 weeks. Eleanor is very professional & efficient. The machine was delivered in an immaculate condition. I would urge anyone having surgery to rent this machine!”
Hired 02 Mar 2026 → 26 Mar 2026
- ★★★★★JacquiVerified
“I used the Recovery kit post op for a hip replacement. It helped with pain management, inflammation and the healing of my wound. I was able to become mobile much faster as a result of using the machine daily for 3 weeks. It aided my recovery, enabling me to get back to work after 6 weeks. Eleanor is very professional & efficient. The machine was delivered in an immaculate condition. I would urge anyone having surgery to rent this machine!”
Hired 02 Mar 2026 → 26 Mar 2026